Terms and Conditions for Toon Photography:
WE ONLY DELIVER TO ADDRESSES IN THE UNITED KINGDOM. If an order is made and the address is outside of the UK we will need to cancel the order and refund. Please contact us if you need an item shipped overseas. If you do make an order from overseas I will refund via PayPal – however, this may be subject to PayPal charges. Unfortunately these charges are out of my control.
We offer FREE delivery when you spend over £50 but if you require something a little more urgently, or if you want to guarantee delivery please select Recorded Delivery.
If you decide to use our FREE shipping service please note that items are not tracked. Items will be sent by either 1st class or 2nd class post, depending on the item. In the event that the Postman decides to keep your parcel or he delivers it to your neighbour without letting you know we may not be able to track the parcel. Although we will do everything in our power to help, we are unable to replace lost items if FREE shipping is used.
All items are made to order, so while Recorded Delivery is certainly faster than FREE shipping, it could still take a few working days. Once we receive your order the item is sent to the supplier to be made and then it is dispatched.
Prints, canvases and specialist items (Mobile, iPad, iPad Mini, Kindle, Passport covers, Chopping Boards, Mugs, T-Shirts, Jigsaws) ordered together will be dispatched individually. This is because different suppliers are used. One supplier is used for Prints, another for canvases, and a final supplier for the specialist items. Items are dispatched within 3 days, but we always recommend 5-8 days as we do rely on Royal Mail.
Nearly all prints are processed within 24 hours and we aim to dispatch the item within a few working days.
Canvases are dispatched next working day from when they are printed as they need dry before being framed.
Original Paintings are dispatched within 5 working days of order. If the package looks damaged on delivery please do not accept it so that it can be returned.
Standard delivery is by “Royal Mail First or Second Class Post”. Please allow extra days during busy periods, especially Christmas, and please allow a little extra time for delivery to remote areas like the Scottish Highlands and Channel Islands.
Delivery to a different Address:
We will send your product to another address if you wish but you must ensure you have provided the details when ordering. If you do not advise of a different address at order stage please contact us as we may still be able to have this delivered elsewhere. If the order has already been processed it is unlikely that the address will be changed.
If any discount codes are not working please contact me BEFORE ordering. If you go ahead with the order despite the discount code not working, I am unable to rectify this after the point of sale.
Discount Codes are subject to change at any point without any prior notice.
If you make an order and try to use a discount code after the point of sale we will be unable to refund the difference.
Cropping of Images
The image on your canvas or print may differ slightly to the image in the shop. All images shown in the shop are subject to being cropped, depending on the size of your canvas/print. This is to maintain the quality of the image. If the full image is printed, it could be stretched or shrunk which would make for a terrible product. The main part of the image will be on the canvas or print, so rest assured that the canvas/print will be of the highest quality.
Returns & Cancellations
As soon as payment is received we will process the order. All orders are processed within 24 hours and we aim to dispatch the item within a few days. However, we do use a supplier so we always recommend 4 working days before the canvas/print is dispatched, and up to 5 days for specialist items (although it’s usually much quicker).
Once items have been dispatched we may notify you via e-mail when possible.
If you change your mind and decide you no longer want to go ahead with your purchase (after the point of sale) please contact me immediately via firstname.lastname@example.org and I will give a full refund when possible. However, if the order has already been sent to the supplier I will only be able to give a partial refund.
If your package appears to be damaged, please check the contents and refuse delivery so that the item can be returned and replaced free of charge. If you accept or sign for a package that appears damaged we will not refund. If you think it is necessary ask the postman/courier to wait. We will take all scenarios into account – so please contact us if you are not 100% satisfied.
If an item shows damage from wear and tear we will be unable to replace the item, if you experience any other issues with the product then please contact us immediately. In the rare event that the item appears to be ‘faulty’ within 56 days of purchase please contact us so we can investigate and look to replace your item.
If an item is damaged from misuse, i.e, dropping your mobile phone and cracking the phone cover, we will not be able to replace your item. Most of the specialist items are made from plastic, and although they are excellent quality, they can still be damaged if dropped or not cared for correctly.